Service Level Agreements
The service we provide is our commitment to you and your client(s). We’re currently operating within the following SLAs for mortgage applications.
- Underwriter assessment within 10 working days following receipt of documents.
- Responding to Case update emails – 48 hours.
- Assessing valuations – 48 hours.
- New business enquiry emails – 24 hours.
- Assessing completions – 24 hours.
- Responding to solicitors’ emails – 24 hours.
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Case Studies
We want your feedback!
At The Stafford for Intermediaries, we want only the best for our brokers and customers. We’d love to hear from you how we’re doing and how we can improve
News
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4th Apr 2024
News On its Way!
4th Apr 2024
News On its Way!
4th Apr 2024
Fair Value Assessment
These Fair Value Assessment documents are being provided to you to fulfil our responsibilities under PRIN 2A.4.15R and PRIN 2A.3.12 R (2).
They are designed to support you to comply with your responsibilities under PRIN 2A.3.16 R and PRIN 2A.4.16 R. You are ultimately responsible for meeting your obligations under ‘The Consumer Duty’.
PLEASE NOTE: This information is intended for intermediary use only and should not be provided to clients.